Customer Experience

Building Trust and Loyalty through Customer Reviews

In today’s digital age, online reviews have become a crucial aspect of the customer journey. In fact, according to a survey by BrightLocal, 91% of consumers read online reviews before making a purchase. With such a significant number of consumers relying on reviews, it’s essential for businesses to understand how to leverage customer reviews to …

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How to Secure Your Credit Card Payments Without Hurting Your Customer Experience

You would think that big online businesses are the best targets for hackers and fraudsters. Well, that’s not the case. For example, of all the credit card data compromises investigated by Visa, only 20%  are linked to online entrepreneurs transacting more the 20 thousand transactions annually. No matter how small you think your business is, processing payments …

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How to Offer Remarkable Customer Experience (CX) to Grow Your Brand Awareness

Would you like to increase eCommerce customer loyalty and as well as your profits? The solution lies in giving your customers a Remarkable Customer Experience (CX). That is because a happy customer is likely to convert into a loyal customer. The beauty of investing in CX is that one happy client will advocate for and …

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